Our Commitment:

We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.
 

Eligibility for Returns:

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You may return eligible items within 14 days of the delivery date.

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• Items must be returned in their original condition:

  • Unused/Unworn

  • With original tags and packaging intact
     

• Proof of Purchase: A valid proof of purchase (order number, receipt, etc.) is required for all returns.
   

• The following items are not eligible for return:

  • Personalized items

  • Custom orders

  • Final sale items

  • Digital downloads

  • Perishable goods

  • Hygiene products
     

Return Process:

1. Initiate a Return:

   • Email us: admin@constellationchateau.com

   • Provide the order number and reason for the return.
      

2. Return Authorization:

   • Upon approval, you will receive a return authorization and instructions on how to return the item.
      

3. Packaging and Shipping:

   • Securely package the item in its original packaging (if possible).

   • We will provide a return label via email.
      

4. Inspection and Processing:

   • Once we receive the returned item, it will be inspected.

   • If the return is approved, we will process your refund.
      

Refunds:

• Refunds will be issued to the original payment method.
   

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.

• We will provide instructions for returning the item and arrange for a replacement or refund.   
   

Contact Us:

• If you have any questions about our return policy, please contact us at:

  • admin@constellationchateau.com

  • (888) 907-7717